Louis Browne QC and Ian Whitehurst advise on Ticketmaster data breach

July 16, 2018

Louis Browne QC and Ian Whitehurst from Exchange Chambers have been instructed by Hayes Connor Solicitors to advise on a potential group action against Ticketmaster after a significant data breach was announced on 27 June 2018.

The breach is believed to have affected the payment and personal details of customers who either bought, or attempted to buy, tickets via Ticketmaster between February and June this year.

Kingsley Hayes, managing director at Hayes Connor, said: “More than 200 affected consumers have registered their details with us since the Ticketmaster breach was announced and we are receiving many more enquiries daily.

“Ticketmaster was informed of the breach in April by digital bank Monzo but was unacceptably slow to act to protect its customers’ interests.

“The group action is still in its early days as investigations into the extent of the breach unfold and will be progressed on a no-win, no-fee basis. We expect that the number of consumers registering with us will continue to grow with an average of £5,000 in compensation anticipated per claim depending on the nature and severity of the breach involved.”

Mr Hayes said claimants were entitled to claim compensation for any psychological injuries suffered following a breach of their personal data alongside the potential, and actual, financial losses incurred.